Accor North and Central America Launch New Wellbeing Platform


Accor on Friday announced the launch of a new wellbeing platform for Accor’s North and Central America region, ALL Stay Well.

ALL Stay Well launches with a focus on the care and safety of guests and employees through the prevention of COVID-19. Phase One of the integrated program includes:

  • Stringent new health and safety standards, focused on 20 key touchpoints throughout the guest and employee journey
  • Validation under the new global ALLSAFE Cleanliness label, which confirms and commits to guests that the new standards have been met in Accor properties worldwide
  • Rollout of a new comprehensive, hands-on safety and hygiene training program to ensure that all employees worldwide have the skills and education necessary to protect themselves and all who visit the Group’s hotels
  • A partnership with AXA, a global leader in insurance, aimed at providing medical support to guests across 5,000 Accor hotels worldwide; Accor guests will benefit from AXA’s most recent advances in telemedicine through free access to medical teleconsultations, as well as access to AXA’s extensive medical networks, with tens of thousands of licensed healthcare professionals

The platform has oversight by a team of expert advisors to ensure maximum efficacy, including Bureau Veritas, a world leader in hygiene and cleanliness inspection; Dr. Amesh Adalja, senior scholar at the Johns Hopkins University Center for Health Security and fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, senior corporate scientist, food safety and public gealth, for Ecolab, global leaders in cleaning and hygiene and advisors to the Centers for Disease Control and Prevention.

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Looking ahead—as Accor anticipates a growing desire to live healthier as one of the most powerful cultural shifts of the second decade of the 21st century—the ALL Stay Well program will explore how wellbeing is integrated into the customer and employee journey, introducing new programs to promote physical, mental and social health.

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