Four Seasons Expands App and Chat Platforms for Homeowners


Four Seasons Hotels and Resorts has expanded its App and Chat platforms with enhanced residential features, giving Four Seasons Private Residence homeowners and residents the ability to connect with their designated residential teams from their phones, tablets or computers. 

The new residential digital experience, integrated with both the Four Seasons App and fourseasons.com, has been introduced to enhance and further customise the Four Seasons residential lifestyle experience, allowing residents to securely manage and maintain their home, connect with their designated Four Seasons team members, and request services with ease and convenience.

The Four Seasons App and Four Seasons Chat are a pillar of “Lead With Care,” the new health and safety program developed in response to COVID-19. Along with heightened cleanliness and disinfection measures, social distancing and employee training, Four Seasons is leveraging technology in order to limit face-to-face interactions while maintaining the highest levels of personal service.   

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With 44 residential projects around the globe and one-third of development projects comprising a residential component, the residential extension of the Four Seasons App and Four Seasons Chat will be integral in delivering safe, secure and contactless service to residents around the globe.

Using the Four Seasons residential App and Chat platforms, residents can make everyday tasks, hosting family and friends, and general upkeep of their home even simpler by connecting with their designated Four Seasons team. Some features include the ability to grant secure access to visitors by sending their photo and arrival details to the concierge; requesting a custom menu from the on-property executive chef to be prepared in your home; or booking a private yoga lesson in the fitness facilities. The Residential App and website also provide access to information and social events for the local Home Owners Association and for fellow residents at the property. 

The residential digital experience is live at 31 properties globally, with rollout at six additional properties by end of June 2020. 

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